As Simple As “Great Client Service”
What does make your clients feel happy? What does make your clients to fell protected? What does make your clients to be loyal to your company?
I decided to take a look from client’s point of view and here is what I came up with:
- Your service makes your clients feel happy.
- Your care makes them feel protected.
- Your attidute to your clients will make them be loyal to your company.
As a provement of my point take a look at Diane Helbig’s post in her Seize This Day blog. She wrote her impression about the service of her financial planner. This little story show how you should to care about your clients.
…When he discovered that they would show up incorrect he called to let me know. He cares enough about my business – even though it isn’t huge – and his reputation, to reach out and be proactive.
This prevented a problem. I would have been alarmed if he hadn’t called to fill me in. He protected me, himself, and his firm.
A very wise man. We could all learn from him. He doesn’t differentiate between big and little clients. To him, every client is valuable.
This is why I would never consider changing advisors – and why I trust him completely. That is how people want to feel about their vendors. They want to know their vendors care about them and having their business.
This is very good example of how your clients should to talk about your company and your service. Such client feedback can save some of your marketing money. Just spend 3 minutes of your time communicating to your client and it will turn into amazing result!
Original post of Diane Helbig you can find here.
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